Privacy Policy – Lavaye™
Who We Are
Lavaye™ is a premium mobile massage agency in London. We operate in Zones 1–2 and offer wellness services at your location. Our website address is https://lavaye.co.uk . You can contact us at support@lavaye.co.uk for any questions about this policy.
What Personal Data We Collect
We collect the information you provide when you book a service. This includes your name, phone number, email address and the details of your booking. We also collect the address you select for your appointment.
All payments are processed securely through our online booking platform, powered by Stripe. Transactions occur exclusively within Stripe’s encrypted environment. Lavaye™ does not see, store or access your card numbers or any sensitive payment data at any point.
Our website also collects technical data to support performance and security. This may include your IP address, browser type, device information and cookie activity.
If you apply to work with us as a therapist, we may collect documents required to verify your identity, qualifications and insurance status.
How We Use Your Data
We use your information to confirm bookings, assign a therapist and deliver the service you requested. We also use it to contact you when we need to update your appointment or solve an operational issue.
Your data helps us run our business safely and efficiently. We also use certain details to meet legal and financial requirements.
Legal Basis for Processing
We process your data because we need it to provide the service you booked. We also use it to run our business under our legitimate interests. Some processing is required by law, especially for financial records. In some cases, we rely on your consent, such as when you choose to receive optional communications.
Who We Share Your Data With
We share your booking details only with your assigned therapist so they can reach your location and deliver the service.
We also share limited data with secure partners that support our platform. This includes payment processors, hosting providers, website security systems and communication tools.
Lavaye™ never sells personal data and does not share information outside these essential functions.
Embedded Content from Other Websites
Some parts of our site include embedded content, such as maps, videos or external review feeds. This content acts as if you are visiting the other website directly. These external sites may collect data, track how you interact with the content or use cookies. They follow their own privacy rules.
Cookies
Our website uses cookies to improve performance, support essential functions and help us analyse traffic. More details are available in our Cookie Policy.
How Long We Retain Your Data
We keep your data only for as long as we need it to provide our services or meet legal obligations. Financial records must be kept for at least six years under UK law. We do not keep any data longer than necessary.
Where Your Data Is Sent
Some data goes to secure third-party services that support our operations. These include payment platforms, email tools, hosting providers and analytics systems. Each partner follows GDPR rules and uses strong security measures.
The Rights Under UK GDPR
You have the right to access the data we hold about you. You can ask us to correct it or delete it when the law allows. You can also request a copy of your data or ask us to limit how we use it.
If you believe your data has been used incorrectly, you can file a complaint with the Information Commissioner’s Office at https://ico.org.uk.
Data Security
Lavaye™ protects your data through strong security controls. We use encrypted communications, secure payment systems and strict access rules. We monitor our digital systems to prevent unauthorised use or breaches.
Changes to This Policy
We may update this Privacy Policy when our processes or legal requirements change. We will post all updates on this page and include the new “Last Updated” date.
Contact Us
You can contact the Lavaye™ Data Protection Team at support@lavaye.co.uk for any privacy questions or requests. We handle all enquiries in a professional and confidential manner.